Halting State

SUE: Victim Liaison

Being first on scene has its little perks, and one of them is that under the Victims of Crime (Restitution) Act (2010)—a hang-over from before the independence vote went through—if an offence has been committed against a designated Victim of Crime with a pecuniary value of blah or a custodial sentence of wibble, the designated VOC must be assigned a Victim Liaison Officer, to do the touchy-feely hand-wringing shit and dial the Samaritans for them. You were the first responder to Hayek Associates, you’re not part of Liz’s trained and certified gang of murder puppies, and the pecuniary value is clearly well outside the two-thousand-euro threshold, so she patted you on the head and told you to run along and be a good little VLO for Hayek Associates.

But how the fuck do you counsel a corporation that’s been mugged?

“Hello, I’m your Victim Liaison Officer. I understand you’re a bit upset about it—share price down in the dumps, third quarter figures looking a bit dodgy, that kind of thing—would you like to talk to someone sympathetic? A cup of tea, perhaps?”

So you go back on site, nip down the fire stairs and through the blast doors round the back, and bang on the Great White Chief’s door.

“Who is it?”

You open the door. “Sorry to disturb you, Mr. Hackman, but I was wondering if you’d have the time for a wee chat.” You smile, making friendly.

Marcus Hackman’s office is all done up in chrome and black like an eighties bachelor pad. Mary has a thing for design magazines, and you recognize the Eames chair and lounger, and you’ll swear you’ve seen that desk somewhere famous. One wall is cluttered with photographs and certificates and the sort of shit the terminally insecure use to reassure themselves that they really matter; or maybe it’s what aggressive office sociopaths use to browbeat the terminally insecure into thinking that they really matter. The shark bares his teeth at you in a not-too-cannibalistic manner. “I can spare you five minutes.”

“Thank you, sir.” You smile right back at him. “First things first, are you aware of your rights under the Victims of Crime Act?” You blink the relevant paragraphs up in front of your right eye, just in case: “As a Victim of Crime, you have the right to a Victim Liaison Officer, and I thought you’d be pleased to know that I’m here to help everybody deal with any unpleasant consequences emerging from the incident.”

His cheek twitches. “You mean, to spy on us,” he accuses.

“I wouldna put it like that, sir. Victims of Crime can be quite upset by the process. They need support, they need regular updates on the progress of investigations, and it helps just a little bit to make sure that they don’t get the feeling they’ve been dumped. We wouldn’t want anyone to get any ideas about taking the law into their own hands, either—”

He raises a hand. “Please. Let’s be honest and open here.” He smiles with exaggerated bonhomie at the brim of your hat, mugging for the camera. “A financial institution managed by my company has been robbed, and a member of my management team fucked up by inviting you in rather than going through the correct channels. Quite obviously, your boss thinks it’s an inside job, so she’s set you to snoop around and see if the insider freaks and makes a run for it.” (He puts his hand down on the pile of papers cluttering up his desktop: You try to eyeball them discreetly, zooming for an image capture, but his hand’s in the way.) “That’s fine and dandy. You just don’t need to play the happy clappy let’s-all-hold-hands script at me. I’ve got more important things to worry about.”

“Like what?”

He looks at you briefly, then makes a flicking motion with his fingertips.

“You want to say something off the record?” you ask.

He nods. Interesting.

You shrug. “This is most irregular,” you tell him as you pull out your phone and hit the big red button labelled OFF. He doesn’t need to know that it’s not your only camera.

Hackman leans forward, across his desk. “You know we’ve been served with two search-and-seizure orders in the past day? One’s from a specialist risk-consultancy agency. The other’s from our insurance underwriters. They’re going to be coming through here in hobnailed boots over the next couple of days, and believe me, you haven’t seen victims until you’ve seen what those thugs are going to leave behind. They mean to prove negligence on our part: There’s a lot of money at stake. If you’re poncing around in the background, trying to get my people to open up and go all weepy on your shoulder, then potentially you are going to do me a lot more harm than the initial incident.” His shoulders are quivering with something very like anger but so tightly controlled that all that comes across is a sense of desperate urgency. “There are going to be people running around these offices, people I can’t legally keep out, bottom-feeding scum who are not friendly. Like you, they’re investigators. Unlike you, they’re not investigating the crime in order to find the perpetrator; they’re looking for an excuse for a deep-pocket lawsuit. They want to take everything I’ve built here and steal it, and if they can find a legal pretext to do so, they will stop at nothing. They’re trash and I wouldn’t cross the road to piss on them if they were on fire—but I can’t legally stop them, even though I’d like to break their arms and legs and, and—”

Hackman pauses for breath, pauses to collect himself: He’s red in the face and breathing deeply. You force yourself not to recoil. You’re used to MOPs venting at you, but what’s freakily weird about this time is that as far as Hackman is concerned, you’re just a bystander, a convenient audience for his theatre of hate. For a moment you wonder if he’s having a heart attack, or maybe an orgasm, but then he pulls together another of his slick smiles and aims it at you, and it’s Game On again, with the charm ray turned all the way up to eleven. “Obviously, I’d be overjoyed if you could find the weakest link here and nail their hide to the front door. If nothing else, it would get me off the hook with the bottom feeders. But I do not want you snooping around in a manner that…encourages them. They’re hostiles, and they don’t know anything that can contribute to your investigation; all they can do is smear shit on the walls and steal the carpet. Am I clear?”

You stare at Hackman, taken aback by his ferocity. He’s still doing that shaky-trembly thing again; but it’s not anger that you can see in him now, it’s pure and simple hatred. The big man’s got his radge on, hasn’t he? Fascinating! Not to mention scary enough you’d be calling for backup if he was in the high street wearing a hoodie. Here in the executive office suite, and him wearing a suit, it’s only a bit less scary: But you know how to deal with this kind of customer, and anyhow, he’s not going to get violent at you, is he? Unlike 90 percent of the scum you get to deal with on the street, physical violence is the last thing you’re likely to encounter from Hackman. (Which only makes him all the more dangerous.) “You’ve been completely clear, sir. Thank you very much. If you don’t mind, I’m going to turn my mobile on again.” You reach up and hit the phone’s button. Stick that on the station evidence server and let Liz suck it. You smile at him reassuringly: “I’m here to help you, sir. You don’t need to worry about bystanders.” Then you back out of his office, very slowly, not taking your eyes off him, not giving him an opportunity to attack.

Okay, so you’re the designated Victim Liaison Officer for a corporation that’s been mugged. But what do you do when the CEO’s a psychopath who’s out for revenge?

You hear from Liz around five o’clock, just as you’re about to go off shift. “Can you drop in the station on your way home? Verity’s called a facial over the MacDonald business, and he wants your input.”

Typical, you think, but you swallow it: She’s the skipper, and you’ve got to admit, this business is turning into a real pile of shit. With blood on the carpet and a programmer who went missing right about the time his employer reported a multi-million-euro hit, things are not looking good; the pressure is going to be telling on Liz from Verity, if not the chief. It’s still just a missing person case leg-humping a white-collar fraud, but with the amount of money at stake (and the Sexy! New! Technology! angle), there’s going to be Media Attention landing on your collective ass real soon now, if it hasn’t already, and the chief constable takes a dim view of media whores who don’t deliver. So you drive over to Meadowplace Road and mooch into the conference room with its tatty wallpaper and ancient flickering fluorescent lights, by way of the coffee machine on the second floor.

Liz is sitting at the front of the table with an expression like someone peed in her miso soup. Jimmy the X-Ray Specs and Roger the Ram are gassing about the morning’s breaking and entering, while a whole bunch of heavy SOCOs are nattering over their notes and a couple more sergeants from X Division are trailing you in. One of them you recognize as one of the stand-offish suits who was up at the bunker the other morning. All told you’re out on a limb: You’re not normally involved in this kind of incident meeting, and indeed you’re one of only a couple of uniforms in the bunch. “Alright, folks, let’s get started,” Liz calls, just as the door opens and another suit walks in. “Sir, we were just getting started. Would you like a chair, or…?”

“No, you carry on,” says Chief Superintendent Verity, and you cringe slightly: He’s got a voice like a rat-tail rasp, and rumour says he’s not long for the shop, the lung cancer’s not responding to treatment very well. For him to have dragged himself out to this session suggests that arses are being well and truly kicked all the way up to the top in officer country, if not the Justice Ministry. Trust that bastard Hackman to have friends in Holyrood.

“Alright, everyone. I assume you all know what this is about. We started off with a white-collar crime, a CMA special, last Thursday at Hayek Associates over in Granton. A whole bunch of money went missing. We got the call by mistake—one of their managers panicked and dialled 211 instead of trying to shovel things under the rug, and I think there’s a story in that. But anyway, on Friday we discovered a member of staff wasn’t answering the phone. As of this morning, things get slightly worse insofar as we now have a missing person on our hands, with a bunch of evidence that points to it being murder: His flat’s been done over, there’re signs of a struggle, and I believe Bill has got something to tell us about his movements. Take it away, Bill.”

Bill stands up, shuffling his tablet and a bunch of papers in a conference portfolio. He’s one of the suits from the woodshed the other day: fortysomething, salt-and-pepper moustache, dour puss with lips like he’s bitten a lime expecting nothing better. “Aye, well. The subject, one Nigel MacDonald, has no previous. He came to our attention in the course of the ongoing investigation at Hayek Associates, who employ him as a programmer.” Which is a load of bollocks, if you’re to believe what Wayne and the others are pointedly not saying: It’s like describing a brain surgeon as a first-aider. But the evidence is there in cold figures on their payroll, and the way everyone at Hayek tenses up and goes close-mouthed when you ask how they’re going to fill his boots. “Mr. MacDonald works from home an awful lot, and nobody’s seen hide nor hair of him since last Wednesday. By which I mean nobody’s seen email or spoken to him on the phone.”

Bill unfolds a fat swatch of paper from his portfolio. “I ran a query through NCIS”—the National Criminal Information System, not yet disentangled from the English one, even after eight years of IT-mediated divorce proceedings—“and then when that came back empty, I asked for a banking trace. That’s empty, too. He hasna spent a cent since Wednesday except for direct debits on his bank account. So I applied to NIR for a transaction log. Mr. MacDonald hasna presented his ID card to an Authorized Agency”—one with a direct line to the National Identity Register—“in more than three years. In fact, he hasna ever been stopped and checked. He did use it to open bank and credit accounts when it was issued, and he used it to apply for the mortgage on his hoose, but aside from that he’s the regular Invisible Man. He doesna drive a car or own a bus pass, so there’s nothing to be done aboot his movements. I havena pulled the street cameras yet, but if we have tae do it, I wouldna bet on his mug showing up.” He stepped down from the podium, an expression of disgust on his face.

“Thank you, Bill,” Liz says drily. “Scene of Crime next. Dr. Tweed?”

The “doctor” isn’t medical; Tweed is a lab monster with a Ph.D. and a perpetual air of mild amusement. Inevitably, he wears a sports jacket in the offending fabric, complete with corduroy elbow patches. And unlike Bill, he feels no need to stand up or parade around the front of the room. “I’m glad you called me for this one, it makes a nice change from the usual ned domestics turned messy.” He fiddles for a moment with his laptop, then you see the entire back wall of the conference room vanish into CopSpace, replaced by a walk-through ludium—the entire scene digitized and uploaded into virtual reality.

“Let’s start here, in the front hall. When the ram team laid the door down, they covered the dust and print evidence from the last people to traverse the hall. When the initial survey was over, Marge and Hal from Fettes Row came in and took an impression in aerogel foam. There’s lots of dust there, and a couple of partials, but the most recent footprints are useless because whoever left them was using disposable polythene overshoes with some kind of vascular lining. Just like Marge and Hal, in fact.”

You sit up and start paying real attention. You had the idea that MacDonald and his friends were a wee bit paranoid, but this is right out of order.

“It’s the same throughout the flat. It’s been turned over by professionals. Mr. MacDonald appears to have had a serious gadget habit, not to mention some apparatus on the roof that I’ll get to shortly, and the hardware is still there. But every last piece of personal memorabilia has been removed. The place is unnaturally clean, except for the kitchen. There’s no food apart from the fridge, for example. No personal items: no photographs, no paintings or posters, no books or magazines or newspapers, no toothpaste or painkillers in the bathroom cabinet, no nail clippers, no toilet paper. Someone took the time to vacuum behind the washing machine. If I didn’t know better, I’d say nobody lived there at all, except for the kitchen. Basically, the crime scene has been thoroughly sanitized by somebody with more than a passing knowledge of forensics.”

You glance sideways to see how the others are taking it. Doubtless this is old news to Liz and explains her headache, but the chief is looking very down in the dumps, and no mistake. And then Dr. Tweed mouses over to the kitchen and clips through the door to the scene beyond.

“This is the kitchen. It’s been sanitized, too, and I’d be very surprised if it’s been used for its notional purpose in the past couple of years. Real kitchens are lovely places, they can tell us a lot. From the type of grease and particulates retained in the extractor hood over the cooker, to the foodstuffs in the refrigerator, and the contents of the bin, they can be a gold mine. A surprising number of burglars help themselves to a snack on their way through, so it always pays to check the rubbish…but anyway. The fridge is, um, see for yourselves.” The door on the virtual refrigerator blinks magically open to reveal a pristine interior. “It’s been cleaned out. This is how we found it. There are no contents; the brown stain on the side is a povidone iodine hospital scrub. Meanwhile, over here we have a patch on the work-top where you’ll see there’s a faint outline—matches a microwave oven. Why the hell anyone would leave the electronics in the living room but take the microwave oven is, well, your guess is as good as mine. But that’s what they did: They scrubbed the fridge out and lifted the microwave. Maybe they’d been using it for toasting RFID tags or something. But the whole thing’s been thoroughly sanitized.”

“Sanitized?” Verity explodes. “Are you telling us you can’t get anything?”

“Yes, I am—at least, so far.” Tweed nods like a dashboard ornament. He starts counting off fingers. “There are no human traces in the place that haven’t been thoroughly cleaned or scrambled. When the LCN results came back, it was a smeared mess—we got a DNA sample alright, one from about three hundred people in parallel.”

“What else doesn’t fit?” asks Liz.

Tweed shrugs. “The bedding has been stripped down. I lifted debris samples on the mattress debris, but that’s been contaminated, too.”

Verity snorted. “How do you contaminate DNA evidence?”

“We work with really tiny samples, so you—the bad guys—just give us too much evidence. Best bet is whoever sanitized the flat spent a couple of hours on the top deck of a bus with a small vacuum cleaner. We all shed skin particles like mad wherever we go. Blast dust from a bus seat cushion all over a crime scene, and it’s like smearing over a fingerprint on a glass by passing it around the entire population of a night-club—all I can lift from it is a horrible mess.”

“Bah.” Verity crosses his arms. “What else?”

Liz raises an eyebrow. “I’d like to give everyone a quick overview. If you don’t mind, I’m going to pass the baton to Joe from ICE. Unless there’s anything else that’s important, Doctor?”

Tweed sighs. “Nothing that changes the overall picture.”

“Joe?”

Joe’s a weedy little pencil-necked geek, almost a self-parody act. “Hi!” He squeaks. “You want to know about the servers? Okay, here’s the story: We’ve got nothing. It’s a really nice pile of kit, all of it less than two years old, professional business gear rather than SOHO—but there are no manuals, removable media, or licenses, and the fixed media, hard disks and flash, have all been nuked. I mean, it’s scrubbed, tight down to the bare metal, using a tool that conforms to DOD 5220.22-M. That’s what we use when we’re decommissioning confidential but non-classified kit. Someone really didn’t want us taking a look at their video library. Which is a bit of a head-scratcher because if we want it back, it’s a fair bet that not even GCHQ will be able to help.”

“The roof-top garden,” Liz prompts.

“Oh, that.”

“Yes.” Liz nods to the chief’s raised eyebrows—waggling like a pair of hairy caterpillars arguing over a tasty leaf—“Here’s the fun bit.”

Joe nods eager affirmation. “This is where it gets weird. Our boy had gone up through the skylight and stuck a satellite dish on his roof. An illegal one; it turns out he didn’t have a building warrant and it’s over a metre in diameter. Um. Actually it’s a metre and a half, on a powered azimuth mount, and it’s an uplink. We don’t know where it was pointed because when we gained access, it was parked in the vertical position, but it was plugged into a bunch of black boxes in the hall. I’m still not sure what half of it is, but there’s also a cell antenna on the roof, and that’s plugged into what appears to be a custom GNU radio box, and they’re all switched through the server rack in the living room.”

“Explain GNU radio,” says Liz, in a tone of voice that says she’s already been here, and it doesn’t get any better.

“Sure. It’s a soft radio. You plug a sufficiently fast digital signal processor onto the back of an analogue-to-digital converter and a wire, and simulate the radio procedurally. Run a program and it’s a TV receiver, run a different program and it’s a cellphone base station.”

“Isnae that illegal?” calls Bill, from the back.

“Well spotted.” Joe flashes a grin, suddenly assertive now he’s on his own ground. “Firstly, it’s free—you can download it from just about anywhere—and secondly, you can run it on just about any PC with the aid of about thirty euros’ worth of off-the-shelf kit. So the actual state of the law—not being a complete ass—is that using it is illegal under certain circumstances. Not having the contents of his media, I can’t tell you what he was doing with it, but using the box he was running it on as an illegal satellite TV decoder would be like shaving with a katana. Twenty to one he was doing something naughty.”

“Such as?” prompted Verity. “What sort of stuff would a man like that be doing in his spare time?”

Joe twitched. “This isn’t spare-time kit, I’m afraid. Current best price I could find on the hardware is somewhere north of twenty thousand euros. He might have been sucking down naughty satellite broadcasts and feeding them to his friends, but…well. He might have been snooping on phone calls for the Russian mafiya or running an anonymous cellular phone remixer to bypass the security services. I can’t tell because whoever turned him over wiped all the media, but I can tell you what it looks like. Do you suppose it could be something to do with that murder in Pilton?”

“Very possibly,” says Liz. For his part, Verity looks like he’s bitten into an apple and found half a worm. “I wasn’t going to put it in so many words, but the roomful of kit makes me think that we may be up against a blacknet here—possibly the same one we had all that trouble with last year.” There are groans all around the room, especially from the old-school detective suits at the back. “What we found in the flat fits the pattern, and MacDonald’s disappearance would also fit if you view it as an elimination followed by sanitary measures.”

“It does that,” Verity grates, letting the words out reluctantly, “so we’ll consider it. Fuck. Alright, it’s showtime. Bill, get onto facilities and book an incident room. Liz, I trust ye’ve started a new HOLMES instance? Email everyone the URL and start getting this all into it. Pencil me in the SIO slot and keep me updated. Who’s handling the Pilton murder, isn’t it Fergus? Let’s get this linked into that data set and see what we can fish up…”

You realize with a sinking feeling that everybody else around here knows what Liz and Verity are speaking about—and from the long faces it’s bad, very bad indeed. But you didnae get to be a sergeant by sticking your pinkie up and saying Please miss, what blacknet was tha’? So you get yourself into CopSpace and go hunting it, and when you see what comes back, you just about boak.

Because if Liz is right, that poor bastard MacDonald won’t be giving you a witness statement. And that’s just for starters…